Teamwork
We work collaboratively with clients, consultants, and our supply chain to deliver projects efficiently and without unnecessary friction. Clear communication and early engagement help reduce risk, minimise change, and keep projects on programme.
As a privately-owned contractor, we can respond quickly, make decisions early, and adapt where needed. We involve stakeholders from the outset, sharing information openly and addressing issues before they develop on site.
Our approach is based on trust, accountability, and working as one team. This supports better outcomes in quality, programme certainty, and overall project delivery.
"Safety Is No Accident"
ISO 45001: 2018 SSIP
Certificate Number: 6491-
Expiry - 8th Jan 2029
Alcumus ISOQAR Ltd
CHAS - 2831
EXOR CC3964
Health & Safety
Health and safety is fundamental to how we operate. We comply with all relevant legislation, including the Health and Safety at Work Act 1974, and maintain accreditation to ISO 45001 and CHAS.
We set clear and consistent standards across all our projects, supported by structured training, site inductions and ongoing development for both management and site teams. Our Health and Safety Policy is regularly reviewed to reflect current legislation, evolving best practice and lessons learned from our own projects.
We expect everyone working with us, employees, subcontractors and suppliers, to take responsibility for safe working. This includes planning work properly, following agreed procedures and taking ownership of individual and collective safety on site.
We engage with our workforce, clients and consultants through regular consultation, site meetings and open communication. This allows us to identify risks early, challenge unsafe behaviours and implement practical control measures before issues arise.
Risk management is embedded from pre-construction through to completion. We assess buildability, sequencing and site constraints at an early stage, ensuring that safety is considered alongside programme, logistics and quality from the outset.
Our focus is on maintaining well run, organised and controlled sites, where safety is visible in day to day activities rather than treated as a standalone process. By monitoring performance, learning from experience and continuously improving, we aim to reduce risk and protect our workforce, partners and the public on every project.
Our Environment
We recognise that our activities have an impact on the environment and take a structured approach to managing and reducing that impact. We operate in line with all relevant legislation and maintain accreditation to ISO 14001.
Environmental performance is considered at every stage of a project, from procurement and design through to construction and completion. We focus on practical measures such as reducing waste, managing resources efficiently and selecting materials responsibly, working closely with our supply chain to support these objectives.
Our Environmental Policy sets clear expectations across the business and is supported by ongoing training and regular review. We monitor performance, set targets and report on progress to ensure continual improvement across our operations.
We have experience delivering projects that incorporate sustainable technologies and recognised environmental standards, including BREEAM. This includes the use of energy efficient systems, responsible sourcing of materials and approaches that support long term building performance.
Sustainability is embedded in how we operate, not treated as an add on. We engage with clients, consultants and local communities to understand project specific priorities and to minimise disruption during construction.
Our approach is focused on reducing carbon, limiting environmental impact and improving efficiency across our projects. This is supported by our Carbon Reduction Plan, which sets out our pathway towards Net Zero, and by ongoing improvements in how we deliver and manage our work.
We continue to review and refine our approach, setting realistic targets and taking measurable steps to reduce our impact while delivering high quality construction.
ISO 14001: 2015
6491-EMS- 001
Expiry - 8th Jan 2029
Alcumus ISOQAR Ltd
NHER - 2029
Quality
At our company, we place customer satisfaction at the heart of our business. Our ultimate goal is to deliver the highest quality of service for sustained success. To achieve this, we have quality assurance processes in place that are accredited to the ISO 9001 standard. This forms the basis of our operations across all business activities, and we engage an external quality assurance consultant to ensure that we maintain compliance.
We are dedicated to continuous improvement, and measuring customer satisfaction is a key aspect of this. We actively seek feedback from our clients, and this input plays an integral role in compiling our key performance indicators. By monitoring our performance regularly and using these indicators, we can assure our clients of the quality they can expect when working with us.
We believe in close collaboration with our clients and aim to add value at every step of the way. We listen carefully to their needs and work with them closely to ensure that our services not only meet but exceed their expectations. Our focus on delivering exceptional customer service is a core value that drives us to achieve excellence in all that we do.
ISO 9001: 2015
6491-QMS- 001
Expiry - 8th Jan 2029
ISOQAR Limited, Alcumus Certification
NHBC - 58857
Aftercare
We place a strong emphasis on clear communication, consistent reporting and maintaining open, professional relationships with our clients and stakeholders throughout and beyond project completion.
Our aftercare service is led by our Head of Quality and Aftercare, Graham Wrigglesworth, supported by a dedicated team. They carry out regular site visits, record findings and work closely with project teams to address any issues and maintain standards. This feedback is also used to inform future projects through internal reviews, technical updates and shared examples of good practice.
During the Defects Liability Period, we operate a structured and responsive process. Issues are logged, assessed and resolved within agreed timescales, with our supply chain fully aligned to these requirements from the outset. We focus on taking ownership and resolving matters efficiently, with minimal disruption to building users.
Where required, we incorporate structured handover support, including Soft Landings principles. This can include follow up visits and opportunities for end users to raise queries once the building is in use, ensuring systems are understood and performing as intended.
We monitor performance through Customer Satisfaction Surveys issued at key stages, mid contract, handover and end of defects. The results feed directly into our Key Performance Indicators, allowing us to measure performance, benchmark outcomes and drive continuous improvement across the business.
Feedback is actively reviewed and shared, helping us identify areas for improvement while reinforcing what works well. This approach ensures that lessons learned are applied to future projects and that standards continue to improve over time.
Our aim is to provide a reliable and consistent aftercare service, supporting clients beyond completion and ensuring that the quality of our work is maintained in use.
Supply Chain
We have long standing relationships with our subcontractors and suppliers, built on trust, consistency and open communication. We work closely with our supply chain to manage cost, quality and programme, and to resolve issues quickly and collaboratively.
We expect our partners to share our standards in quality, safety and delivery. This includes a commitment to responsible procurement, social value and working in a way that supports the communities in which we operate.
Our procurement process is structured to ensure value for money while maintaining quality and programme certainty. We review bids for compliance and encourage alternative proposals where they add value, with options assessed alongside the project team before being agreed.
All subcontractors and suppliers are pre qualified through our Quality Management System, with performance monitored against key indicators. This allows us to maintain consistent standards and build long term working relationships with those who deliver reliably.
We operate a Partnership approach, maintaining regular communication with key supply chain members through meetings and project reviews. This supports coordination, encourages shared problem solving and ensures that all parties remain aligned throughout delivery.
By working in a transparent and coordinated way, we create a supply chain that is engaged, accountable and focused on delivering successful project outcomes.
Frameworks
For Buxton, working within established frameworks is an important part of how we deliver consistent, high-quality projects for our clients. Frameworks such as Procure Partnerships, SEC, NFP, and Clear Futures provide a compliant and efficient route to market, allowing us to build long-term relationships, collaborate early, and maintain high standards of delivery. These frameworks give clients confidence that contractors have been rigorously vetted for quality, safety, financial stability, and social value. By operating within these trusted procurement routes, we can reduce risk, improve programme certainty, and focus on delivering best value outcomes while supporting local communities and sustainable practices.
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Delivering Social Value in partnership with our supply chain
We require our subcontractors and suppliers to actively contribute to delivering social value, supporting the communities and environments in which we work.
This includes engaging with local initiatives, supporting employment and training opportunities, and working with schools, colleges and industry bodies to provide work experience, mentoring and practical insight into construction careers.
We encourage our partners to support local charities and community groups where appropriate, helping to deliver meaningful benefits that align with project and client objectives.
Environmental responsibility is a key part of this approach. Our supply chain is expected to use resources efficiently, reduce waste and minimise disruption to local communities, including managing noise, air quality and general site impact.
We also promote responsible procurement, biodiversity improvement and the protection of green spaces where possible, recognising the wider value these bring to communities.
By working together in a practical and coordinated way, we aim to deliver measurable social value outcomes on every project.
Green Procurement for our future
At our company, we are proud to say that we take our commitment to minimising our environmental impact very seriously. As an ISO 14001-certified company, we are constantly exploring ways to improve our sustainability practices and reduce our carbon footprint.
One way we have achieved this is through delivering multiple projects that comply with BREEAM, Passivhaus, and Code for Sustainable Homes. We have also implemented the latest green technologies, such as photovoltaic (PV) panels, heat pumps, heat recovery systems, rainwater harvesting, insulation, energy-efficient glass, and other sustainable solutions.
Our procurement department plays a crucial role in our efforts to reduce our environmental impact. Wherever possible, we buy local and prioritise sustainable sourcing of forest products and only work with suppliers who can provide full FSC/PEFC chain of custody certification for timber products. We also collaborate with manufacturers who have achieved the BRE Standard, BES 6001.
To minimise waste production, we have adopted strategies such as ordering the correct quantities of materials, reducing packaging waste, and recycling materials wherever possible. Our dedication to continuously improving our environmental performance is unwavering, and we are always searching for new ways to lessen our impact on the planet.
At our company, we understand that every eco-friendly choice we make today is an investment in a better future for all of us. That is why we are passionate about improving our environmental practices and decreasing our carbon footprint. We are committed to making a positive impact on the world and are constantly exploring new ways to achieve our sustainability goals.
Modern Methods of Construction
We are committed to delivering more sustainable, efficient and cost-effective construction solutions for our clients, and so, as a forward-thinking and innovative principle contractor, we realised early on the potential of Modern Methods of Construction (MMC) to build smarter, quicker and more efficiently. We believe that these modern systems can help to reduce construction waste, speed up the building programme and improve cost control.
We are committed to incorporating MMC into our construction activities and have formed close working relationships with a number of specialist suppliers and manufacturers in order to take advantage of the latest technology and materials available.
Our supply chain partners are highly experienced in delivering high-specification built environments – from social housing to medical and community centres – using a wide range of bespoke, factory-fabricated MMC systems including closed panel timber frame, structural insulated panels (SIPs), modular (volumetric) solutions and more.
We are committed to providing our clients with more sustainable, efficient and cost-effective construction solutions and, as such, we have developed an in-depth understanding of the opportunities afforded by MMC. By utilising the latest advances in construction technology, materials and techniques, we are able to reduce construction waste, speed up the building programme and improve cost.
Building Information Modelling (BIM)
Building Information Modelling is used to create and manage project information throughout the lifecycle of a scheme, from design through to construction and operation.
It brings together coordinated 3D models and structured data, including product, installation and handover information, allowing all parties to work from a consistent and reliable source of information.
We engage with the design team and key supply chain members early in the process to ensure that information is properly coordinated and developed with construction and end use in mind. This helps improve buildability, reduce clashes and avoid unnecessary changes during delivery.
During construction, BIM supports planning, sequencing and coordination on site. Any changes are managed in a clear and controlled way, ensuring that information remains accurate and up to date.
At completion, this information is carried through into handover, providing a structured dataset that supports the operation and maintenance of the building.
Our approach is focused on using BIM as a practical tool to improve coordination, reduce risk and support efficient project delivery.
Procore
We have invested in Procore, a leading construction management platform, to further enhance project delivery and collaboration. Being rolled out across all new projects, Procore enables our teams, clients, and supply chain partners to work together in real time, with all project information stored securely in one place.
The platform supports a genuinely collaborative working environment through tools such as centralised drawings, controlled document management, live programme updates, quality and safety inspections, and shared issue-tracking. This helps everyone stay aligned, reduces the risk of errors, and ensures decisions are based on accurate, up-to-date information.
By streamlining communication and improving visibility across the project team, Procore helps us deliver our work efficiently, accurately, and to the highest standards.
